Customer Testimonials
A vehicle is one of the most important purchases you’ll make in your lifetime. It’s important to trust the team helping you find the right one and to trust the team working to keep it safe as it ages. At Diehl of Moon, we take great pride in our customer service. We’re here to take the stress out of car-buying and service appointments. Don’t just take our word for it, check out our customer testimonials below!
terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, ... Read More DealerRater - Oct 17, 2024
Worst service ever. Bought 3 cars there. Every time needs inspected I had to get new brakes. Took to Protech. Didn't need brakes. Bought tires there. Put the wrong size on!!! At the dealer? Could've killed me. Didn't care argue and argue. During COVID so tg I wasn't driving far. Nothing but a nightmare. Now my headrest opened? Let me sit there for 1 1/2 hours just to get their money for 2 pictures. Yes 90 minutes for 2 pictures. Don't go there!
Took my father into to purchase a vehicle. I called up there prior to driving there to ask exactly what he needed. Explaining That he didnāt have paystub. Itās the weekend and he cldnt get any off his employer. Mich stated all he needed was a drivers license and that most if not all banks donāt even ask for paystubs. Go there spend from 1030am til 2pm there. Every car that we wanted to see which was under 15g he stated was ājust soldā He states he got approved for for 400 a month on a 21g car. ... Read More DealerRater - May 1, 2024
Set an appointment to test drive the car, showed up to warmed up ready to roll vehicle. Pulled it into the lighted garage to inspect as it was dark when we went to test drive. No pressure to buy. Made a deal as it was well priced.
Negotiations were easy and the dealership helped out with logistics to save me time. Would use this dealership again in the future.
Bill was very helpful and thorough with assisting me in finding my next vehicle. Will definitely recommend him to any of my friends and colleague.
had my jeep in for state inspection and the 30 thousand mile service the service people never check my tire pressure after leaving i had to stop and fill air in all my tires i was at there for this service for over 3 hours and the simple task of checking air pressure was overlooked.
They are very easy to deal with. Competent, professional, provided explanations for what they did.
I had to wait over a week to get the van checked. Ridiculous. And they did not find or fix anything.
Went in for just an oil change, but service was able to perform a recall on my vehicle at the same time. Dylan is always professional, and Ansley provided timely updates to assure I was able to make my appointment later in the day.
They made it so easy to turn my lease in early and get me into a brand new vehicle and worked hard to get a price per month that I was happy with. They made it seamlessly easy and headache free!
Bill was terrific with helping us get into the vehicle we wanted. 100% highly recommend!
The staff was knowledgeable and very patient with me to help find exactly what I needed.
I was always kept up to date on the status of my vehicle. Everyone was friendly and helpful
Brad went above and beyond locating and getting the part needed for my jeep from the Robinson Diehl Dealership. This is just one of many reasons that I keep returning and remain a loyal customer of 8 plus years.
People are very nice and respectful clean and well maintained the only issue was a long wait for a oil change
Brad Foster is my favorite service adviser. He is the prime reason I use this dealership.
Everyone was very nice and explained everything they checked and ask if I needed anything else done
Travis did a great job in answering all my questions, even the stupid ones. Fast and good service! And Joe always makes me feel so welcome, he makes it almost fun to go to the garage š
Everyone at this dealership is friendly and helpful. My salesman did everything in his power to get me taken care of.
Joe was a very nice guy to buy a car from made the process easy
Great to work with! We Will definitely use again! Joe, Aj, and Dean are amazing.
Bill was great to deal with and I definitely would use Bill if I was to purchase a vehicle
Thanks to Brent, Damien, & Joe for all their help! Iāve wanted a jeep for quite some time & they made it happen!
I took my Town & Country for an Express Oil Change. Kevin greeted me promptly and took care of everything. They were finished in an hour and I was on my way. Service was excellent.
Bill Vargo and team at Diehl Auto in Moon were really great to work with. I recently Leased our 2nd Jeep from them and our son has also purchased a Jeep from them. As always, everyone was friendly, informative and extremely helpful. Highly recommend.
I pulled into the garage for an oil change (no appointment) at 736 am on a Monday morning and my vehicle was ready to go with a car wash too at 835 am. You canāt beat that. The employees at Diehl are really nice
They were good and got my Jeep in a timely manner and as I ordered.
Great service and availability from day one I steeped thru the door. Couldnāt have asked for a better experience.
The service was good. The car could have been cleaner that was part of the deal
Everyone is always very nice and helpfulā¦and they are good at keeping you posted .
Great dealership and great salesman clean place and great to work with from start to finish
Salesman was very good. He helped us with everything. He set up everything for us. I would deal with him again. He went above all our expectations.
Salesman was very helpful and knowledgeable. Helped us setup our new car. I would buy from him again
My experience was outstanding. I was able to complete all of my pre paperwork remotely to allow for a very short time face to face with the F&I person. AJ and his team were very effective and efficient securing my new truck.! I would highly recommend this store to anyone looking for a used or new vehicle.
Service dept charged me for an oil change when they shouldnāt of and even tried it again until I said something. Did not know about the one free oil change per year but got charged anyways. Was told they would catch me next time around but that was a new year so it was free , after I said something again.
I brought my 2012 Grand Cherokee for inspection and a recall and when I picked it back up the right front blinker didn't work anymore. I went back to them and initially everybody agreed that it was probably not coincidence and that we would just quickly change the bulb and move on. When they looked at it they realized it wasn't the bulb but a lose cable or so. Now the manager comes from the back and tries to tell me that I couldn't prove to him that it was them and that it from his perspective surely ... Read More DealerRater - Sep 19, 2023
People on this dileship is rude and racist; they wouldnāt sell a car to my wife and they stated that they needed to run a background check in her, even though she was paying cash for the car: not a credit check, a background check to verify that she wasnāt a TERRORIST! This was ridiculous!
Staff was professional and efficient. Service department and customer waiting area was clean. Everyone was very helpful.
The service received was exceptional,. Ephraim was very professional, explained the process and took care of my buy out. The process was quick. I would recommend anyone to Diehl if they are interested In quality service as well as a car of good quality.
The experience was pretty good from the minute I started the inquiry of the vehicle to the out the door delivery, every thing was perfect.
The service department is great. my Jeep was still under warranty and my lease was still in affect. engine light was on and they diagnosed a bad water pump and later a bad hose melted because of pump. Pump took 9 days to get to them and a total of 14 days for work to be completed. They said they had no loaners for me. 10 days later they had one which i appreciated greatly and used it for 5 days. Jeep so far is running good a week later.
They were very helpful and accommodating.I would highly recommend them to friends.Their hours were very helpful.
I know I am late in completing this review and I apologize for that. I brought my Jeep in for an oil change and that was completed without any problems. However, there is a clicking noise every time I turn off the vehicle. I mentioned this and was told it is the engine shutting down. I left it at that but I must say, the more I think about it, the more it bothers me. Do all Jeeps have this noise when you turn off the vehicle? I'm 63 years old and none of my cars have ever had this ... Read More DealerRater - Sep 1, 2023
There are horrible in there service and told us to leave and wouldn't fix my jeep.
The dealership was very helpful in resolving the main issue with my truck. The ram customer service center however made me want to trade in my truck for something else and I am now actively searching because of them. The calltakers were incredibly rude and hung up on me without resolving or attempting to resolve.
I brought my vehicle in for service (it was purchased elsewhere) & I was VERY impressed with the service dept. team. It was very easy to scheudle an appointment, the vehicle was looked over & finished up very promptly. Everyone was straight forward, friendly, and fair. I will certainly go back for future service and likley a purchase when the time comes.
This dealership has very nice people that work there never had any problems. My truck is good so far. Thank you for getting me in for service quickly!
It was great. The service tech was the best. Iāll be back no doubt
Speedy and Great Service they went above and beyond for our Company Fleet Vehicles . We will be back for future purchasing and service !!
They all were very nice but the prices were alittle high senior citizens should get a little break
Very friendly Brent is very easy to deal with and bill vargo was very knowledgeable about the trucks
Everything was great.. the service team was great to work with. Vehicle was finished in a timely manner
all of it was perfect. when I picked up my car the women retrieved my car for me. First time anyone did that.
young fellow at the desk was very professional and explained everything in detail and informed us as to how long it would take
As soon as we got out of our car to look at a new car, we were greeted by bill Zivic. He greeted us with a smile and heartfilled handshake. He listened to our specifications that we were looking for and was patient. We found a nice Grand Cherokee. The numbers worked well and we did not have to play neogation games and have headaches with numbers.
The service department went over the car and we picked it up 2 days later .
Bill went over the whole car. He programmed the prefrences for lights,radio and the modes for me. ( Iam ... Read More DealerRater - Aug 8, 2023
Easiest car buying experience I ever had. Bill was great to work with. Love my new Jeep.
Great service on warranty issue. Got part installed quickly. Can rely on dealership for all service
Brad in service was great as always and the work performed on my truck was perfect
Brad kept me updated with each step of the process and when there was a hiccup - he made sure to contact me.
This is the best dealership I have ever dealt with, for both sales and service. We have purchased five cars from them. The service department is always accommodating.
Been going there for 16 years. Got an oil change and tire rotation and everything was good.
Service rep was great and had work done in a timely fashion. Prices are high but you get what you pay for . Bill Zivic is the salesman rockstar at this facility. Trust him more than any salesman I have ever came into contact
Service work was done efficiently and I was pleased. We inquired on an estimate as to what my jeep was now worth after getting repaired and Noone could do it.
Bill Zivic is an outstanding member of the Diehl team to work with. Bill has provided me with many years of impeccable customer service. What a valuable resource! Bill is knowledgeable and consistent. He will continue to receive my business and I would definitely recommend friends and family!
Repeat customer. Bill is the reason I come back. Great at his job. Dealer as well.
The wait time was very poor. However, a part had to be ordered to fix the problem, with a wait time of 45 days...
I made an appointment for an oil change and it took 3 hours until I was notified it was done. Also I thought that usually you check the tire pressure and wash the car and neither was done.
Always great service and friendly personnel. Diehl has been my āgo toā for over 7 years.
The people that work there are awesome. But the wait time to get something in is poor . You tell someone that your part will take 10 to 20 days and a month or more later my car is finished .
Very pleasant experience fast no issues got the deal I wanted will do business there again!
In for inspection and tire rotation / oil change. Those were fine. Didnāt receive any info on brake wear or tire depth. Used to get a sheet for this in years past. I felt like I was trying to be taken advantage of with services recommended that were.not itemized for over 1200 that werenāt in the owners manual. Ex. Major fuel system, engine performance, front/rear differential, transfer case, and transmission service. Manual says inspect most of those. Truck not used for towing; wasnāt asked. Iāve had previous issues here, oil reminder not reset, lug lock wrench ... Read More DealerRater - Jul 29, 2023
Great to work with, friendly and professional. Made the process easy and enjoyable to purchase my truck.
Very easy to work with. Got me right in for an inspection and tire rotation.
They make sure that everything was right before I took possession. Made the experience easy.
Things went fine- took a little linger than usual but the staff is very helpful and I was on my way soon after~
Everyone is so friendly & helpful Fixed my car perfectly and even washed it! Thank you! Leigh
Friendly personnel, timely, car received when promised, clean atmosphere, pricing in line where it should be.
Needed to get my 2016 Jeep Patriot inspected, service department was friendly, helpful and finished the job in the timeframe quoted. Will be taking my Jeep back later for some scheduled maintenance. Great job all around by everyone.
I was always happy with the service The service is the most important part of purchasing my vehicle
Stopped in for regular maintenance and a wash and everyone was professional and courteous. Thank you all again for the great service.!
We had a fantastic experience! Joe was extremely helpful to us, first with purchasing the car but later also when we found out there was a small issue with the car. Within the same week everything was fixed an all part of the service, no extra costs. Very happy with this experienced an honest team
Not bad at all the services is very polite and they got my vehicle done in a timely manner
Travis was very nice and courteous. As was well the driver who drove me to breakfast
Never a bad experience! I understand that after COVID everything has changed and logistics are not the same as it used be so longer than normal times are expected and if you are under stand well that goes without saying.
The staff is very friendly and accommodate my needs. I'm in and out quickly.
After two attempts here the vehicle was finally repaired. Tried 3 times at dealer in SC where vehicle was purchased. They could not diagnose the problem. During both visits here which were under warranty was challenged being supplied with a loaner until a few days in to the second repair attempt. Vehicle repair was estimated to take 2 weeks but took 3 weeks plus. The final result was an entirely new engine plus some auxiliar parts. I was treated very well by the service advisor and I think the vehicle runs better now than it ever has even when new!
Fast and timely service even when visibly busy. I was able to get my car ahead of estimated time and still make my appointment elsewhere on time.
I was very happy with my service , they took care my problem and didnāt wait long
Always happy with the service, they are fast and friendly. I have never had any problems with this location.
Repeat customer. No concerns. Great job. Dealer does a fine job and meets my expectations.
Responsive, knowledgeable and highly efficient. I would recommend this dealership to my friends and family members.
Diehl Service was very welcoming and very informative in getting my vehicle serviced and my issue resolved.
Always top notch service by the staff. Purchase was smooth, fast and simple! It's why I keep coming back!
They were always very welcoming and informative with any vehicle questions I may have had.
I had a positive experience with the service department. The staff is patient, kind, and goes above and beyond.
Diehl service was excellent in providing an oil change and wheel alignment for my truck.
They are very professional and the sales department was great to deal with. If there is another purchase in my future they will be the first I go to.
Joe Carpini was our salesman and he was wonderful. Very accommodating and did everything he could to get us a great deal. Thanks for having such a great salesman and great person!
Very friendly employees,fast and efficient service. I have been coming here for years and am very pleased when I leave knowing my jeep is safe to drive.
